Clear agreements.
A sound foundation.

1. Our organisation.

Banet & Partners B.V. provides services under The Immigration Lawyer brand. In these terms, “we”, “us” and “our” mean that company. The client is the individual or organisation whose engagement we accept. A consumer is an individual acting for purposes outside their trade, business or profession.

Our address is Buitenveldertselaan 106, 1081 AB Amsterdam, the Netherlands. We are registered with the Dutch Chamber of Commerce under KvK 74210645. Contact info@theimmigrationlawyer.nl or +31 20 782 10 10. Our legal information identifies the organisation and its professional status.

2. Application & agreed scope.

These terms apply where they have been made available to you before the agreement and form part of the agreed engagement. You can download and save them. An individual written engagement agreement takes precedence, followed by any agreed service-specific terms, including the advice package terms, and then these general terms. Mandatory law always takes precedence.

An engagement begins when we agree its scope and fees with you in writing, including by email. For the advice package, the booking is confirmed automatically after successful payment. An enquiry, callback request, introduction or delivery of documents does not by itself engage us to handle a matter, submit an application, monitor developments or protect a deadline.

The engagement is with Banet & Partners B.V., including where a particular expert is requested. That does not create a separate personal contract with a director, employee or other individual. This does not restrict any statutory professional responsibility or right that cannot lawfully be excluded. For organisational matters, we agree the client organisation, relevant people and questions covered. A person paying another client’s fees does not thereby become the client or acquire access to confidential information.

3. Professional care & limits of the engagement.

We perform the agreed services with the care and skill reasonably expected of a competent professional. Advice is based on the agreed question, relevant facts and law at the time it is given. Decisions by authorities, courts and other third parties remain outside our control; we do not guarantee an outcome.

Work outside the agreed scope, including written opinions, applications, representation, ongoing monitoring and additional translation work, requires a separate agreement on scope and fees. We do not expand an engagement or charge for additional work without agreement. After the engagement ends, we have no continuing duty to update earlier advice unless separately agreed or required by law.

Our advice and work are prepared for the agreed client and purpose. You may use and share them as reasonably needed for that purpose, including with your advisers and the relevant authorities. Reuse for another matter or reliance by a third party requires our prior written agreement; no duty of care to a third party is assumed solely because the work is shared. Mandatory legal duties remain unaffected.

4. Information, decisions & deadlines.

Please provide complete, accurate and timely information relevant to the engagement, including any known deadline, change in circumstances or decision received. We may reasonably rely on the information supplied, while exercising our own professional duty of care. We will explain any material limitation caused by missing information or insufficient time.

You remain responsible for decisions and actions reserved to you. We are responsible for the work we agree to carry out. A deadline is monitored or a filing undertaken by us only where that task has been accepted within the engagement. Use the agreed secure method for sensitive documents.

5. Fees & payment.

The agreed quotation or engagement confirmation sets out the fee, its basis, applicable VAT and foreseeable additional charges. Consumer prices include VAT where applicable. The advice package has one total price of €750, including VAT where applicable, payable when booking the initial consultation. No VAT is added to that total at checkout.

Other invoices are payable within 14 days of the invoice date unless another period is agreed. Any advance, third-party expenditure or additional service must be agreed. An advance is credited against the amount properly due and any excess is returned. A fee estimate is not an unlimited authorisation to incur additional costs.

If payment is overdue, we may claim the applicable statutory interest and lawful collection costs. For consumers, collection costs are claimed only after the legally required notice and payment period. We may suspend work for a sufficient lawful reason, with appropriate notice and regard to the client’s interests and known urgency. Statutory rights to dispute an invoice, withhold payment or seek a remedy are preserved.

6. In-house sworn translations.

Dutch-to-Hebrew and Hebrew-to-Dutch sworn translations are provided in house by Mr. Roi D. Banet under an engagement with Banet & Partners B.V. Before work starts, we agree the documents, language direction, intended use, format, fee and timetable. Apostilles, legalisation, certification beyond the sworn translation, physical copies and delivery are included only if agreed.

Please supply legible and complete source documents and explain the intended recipient’s requirements. A translation reproduces the source; it does not establish that the source document is authentic or that its statements are true. The receiving authority determines acceptance. We remain responsible for meeting the requirements we have expressly agreed to meet and for our professional duties.

If you identify an apparent translation error, notify us promptly with the relevant passage so that we can review it. An error attributable to our work will be corrected without an additional translation fee. This does not replace or restrict other remedies available under applicable law.

7. Independent external translators.

For other language combinations in matters we handle, we may introduce an independent sworn translator and provide any coordination separately agreed with you. The external translator contracts with you directly, supplies their own quotation and terms, invoices you directly and is responsible for their translation and agreed delivery.

An introduction does not authorise the translator to bind us or make us the supplier of their translation. You decide whether to accept that translator’s offer. We will explain the arrangement and agree the necessary sharing of documents before sending confidential material. We remain responsible for our own agreed advice, selection and coordination to the extent required by law.

8. Confidentiality & information.

We handle information received in connection with an engagement with appropriate confidentiality and care. Disclosure is limited to what is necessary for the agreed service, authorised by you or required or permitted by law. The privacy notice explains our processing of personal data. Access to our secure client platform is available to selected clients; an engagement does not automatically include platform access.

9. Changes, suspension & ending an engagement.

A confirmed engagement commits professional time and resources to your matter. Fees cover the agreed preparation, research, assessment and consultations, not only time spent in meetings. Please tell us promptly if you wish to change or end the engagement; we stop avoidable further work once it has ended.

Consumer engagements.

You may terminate an engagement at any time. Outside a valid statutory withdrawal under section 10, we are entitled to the reasonable part of the agreed fee due under Article 7:411 of the Dutch Civil Code and any expenses lawfully payable under Article 7:406. The assessment takes account of work already performed, its benefit to you, the reason for termination and all other relevant circumstances. Substantive preparation and legal review count even if a consultation has not yet taken place.

The full agreed fee may be due only if termination is attributable to you and payment of that fee is reasonable in all the circumstances, as required by Article 7:411(2). Any savings resulting from early termination are deducted. Reserved capacity, the notice given and whether the time could reasonably be used for another engagement may be relevant to that assessment; they do not create an automatic charge. A consumer owes no separate damages merely for terminating the engagement.

Business engagements.

For an agreed fixed-fee engagement, cancellation or early termination by a business client does not release that client from the agreed fee. We deduct costs saved and net earnings from replacement work made possible by the released capacity, and take reasonable steps to limit avoidable loss. This arrangement does not apply where the client has a legal right to end the engagement because of our failure to perform, or where its application would be unacceptable under mandatory law or the standards of reasonableness and fairness. For other business engagements, fees for work performed and agreed, unavoidable commitments remain payable; any further compensation requires an agreed or statutory basis.

The closing account.

We provide a reasoned account showing the work and other relevant circumstances, deductions and amount due. We do not charge twice for the same work or capacity. For the advice package, the amount retained for the original package cannot exceed its agreed price. Separately agreed additional services are accounted for separately. Any excess advance is returned without undue delay; statutory withdrawal refunds follow section 10. Specific appointment arrangements appear in the advice package terms.

We may end or suspend an engagement only on a lawful basis, with appropriate notice and regard to foreseeable prejudice and urgent interests. Your rights where we fail to perform remain unaffected.

10. Consumer withdrawal.

For a service agreement concluded online or otherwise at a distance, a consumer generally has 14 days to withdraw without giving a reason, starting on the day after the agreement is concluded. Booking a consultation for a particular date does not, by itself, remove that right. A business client acting for business purposes has no statutory consumer withdrawal right.

To withdraw, submit the online withdrawal form or send a clear statement to info@theimmigrationlawyer.nl or our postal address above before the period expires. The model withdrawal form is optional. No particular wording or reason is required. We acknowledge an online notice by email, recording its content, date and time.

Starting during the withdrawal period.

We start substantive preparation, assessment or consultations during this period only after your separate express request and consent to an early start. If you then withdraw before completion, you owe the proportionate amount for services actually supplied before you informed us, only where the statutory consent and information requirements have been met.

This amount is based on the agreed total price and the proportion of the complete service actually provided. For the advice package, that includes preparation and review as well as both consultations. We use a reasoned account of the work performed, including recorded time and the work remaining; we do not calculate the amount solely from consultation minutes. There is no separate withdrawal penalty, charge for merely reserving an appointment or charge for work not performed. If the total agreed price is excessive, the statutory market-value basis applies.

Completion and repayment.

The withdrawal right ends on full performance only if you gave the legally required prior express consent to the early start and acknowledged that consequence. The advice package is not fully performed merely because you booked, paid, received preparation or attended the initial consultation; the complete agreed service must have been supplied.

Where withdrawal applies, we reimburse payments within 14 days after being informed, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. Any proportionate amount lawfully due for early performance is explained and may be deducted from that repayment.

Accepting the terms, paying or selecting an appointment does not by itself constitute consent to an early start. Without that separate request, we begin substantive work after the withdrawal period; if necessary, an earlier appointment must be moved. Cancellation and missed-appointment provisions do not restrict this statutory right. Any longer withdrawal period or other mandatory protection remains unaffected.

11. Liability & resolving errors.

We are responsible under applicable law for a breach attributable to us. Please notify us of an apparent error or loss without undue delay after discovering it, so we can investigate and, where appropriate, have a reasonable opportunity to remedy it. Both parties should take reasonable steps to prevent avoidable loss. These provisions do not introduce a shortened statutory limitation period or an automatic loss of rights.

Business engagements only. To the extent permitted and reasonable under applicable law, our aggregate liability for damage arising from an engagement is limited to the greater of €5,000 and twice the professional fees, excluding VAT and external costs, paid or payable for that engagement in the 12 months preceding the event causing the damage. Related events count as one event. For business engagements, loss of profit, missed savings and indirect business interruption loss are excluded to the same extent.

Those limitations do not apply to consumers, death or personal injury, intentional misconduct or deliberate recklessness of our management, or any liability that may not lawfully be excluded or limited. They also do not apply where reliance on them would be unacceptable under the applicable standards of reasonableness and fairness. They do not limit an obligation to repay fees that are not due.

12. Complaints & applicable law.

Our complaints procedure is available without charge. Using it is voluntary and does not prevent access to a competent court or any available statutory complaints route, including the applicable sworn-translator procedure.

Dutch law governs the engagement. A consumer retains the protection of mandatory provisions of the law that would apply without this choice. Disputes may be brought before the court having jurisdiction under the applicable rules; consumers are not required to use an exclusively designated court.

This version applies only where validly incorporated into an engagement. Publishing a revised version does not retrospectively change an existing agreement. If a provision is invalid, the remaining provisions continue to apply where legally possible; the invalid provision is not treated as a waiver of mandatory rights.